Frequently Asked Questions
Everything you need to know about REDMAGIC gaming gear and services.
What is the estimated shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while priority shipping options are available for faster delivery depending on your region.
What is the REDMAGIC return policy?
We offer a 15-day return policy for products purchased directly from our store. The item must be in its original condition and packaging to qualify for a full refund.
Does my REDMAGIC device come with a warranty?
Yes, all REDMAGIC smartphones and accessories come with a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Affirm for installment-based purchases.
How do I track my package after it has been shipped?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Are REDMAGIC phones compatible with my network carrier?
REDMAGIC devices are globally unlocked; however, we recommend checking the supported network bands listed on the product page against your carrier's specifications to ensure 5G/4G compatibility.